Travel with confidence
Flexibility is your top priority, rest assured it is ours too.
Safety is at the heart of the partners and suppliers we work with, from airlines to hoteliers, so we can get back to a new sense of normal travelling when the time is right, with the peace of mind that everything is done to keep you and your family as safe as possible during your holidays.
This might mean that you will have to pre-book your breakfast or dinner at the restaurant in advance, or chose a slot to go for a swim, but all these measures are here to protect you, which is essential for us.
At the time of your booking, we will communicate to you the specific policies of your chosen hotel, including cancellation, flexibility to change dates, and refund policies. This information might change over time, and we are doing our best to keep the information on our website as updated as possible.
In our quote when possible, we will recommend you with a flexible rate, allowing for better terms of cancellation and refund, as well as the best rate available. Please be aware that the best rate available might not offer the best terms for refund in the event of cancellation due to Covid-19, and that not all destinations offer the same flexibility/terms.
We advise you to consult the FCDO website before travelling, and check for any requirement, restriction and/or risk associated with your chosen destination. At this moment, "The Foreign, Commonwealth and Development Office (FCDO) currently advises British nationals against all but essential international travel. Travel to some countries and territories is currently exempted." Consult the travel corridors list here.
Upon your return in the UK, you will need to complete the below passenger locator form, make sure to keep your QR code to hand when arriving.
If you already have a booking with us, we will proactively contact you would any new measure being taken, affecting your journey or your stay. Please make sure that the details you provide us are correct in the event that we need to contact you.
Do not hesitate to contact us if you have any question at firstname.lastname@example.org.